Apple offered refunds to Chinese woman after iPhone X’s facial recognition failed
According to South China Morning Post, Yan, a woman from Nanjing China, recently purchased an iPhone X from Apple’s flagship store.
She discovered her iPhone X’s facial recognition safety feature can be unlocked by her colleague who is unrelated. She has been offered a second refund after multiple faulty facial recognition.
Despite multiple activating and configuring each phone’s facial recognition software, Yan’s colleague Wan was able to unlock the iPhone X on every attempt. Yan said she called Apple’s hotline to report the issue the first time it happened, the staff told her it was impossible.
Yan and Wan rushed to the nearest store on the same night to demonstrate the bug to the employees. They used facial recognition on the phone to demonstrate the issue to staff. The store said the camera might be faulty and gave Yan a refund.
However, she encountered the same problem with her second iPhone X. Again, the store offered another refund to her. The facial recognition can be used to authorise purchases on the device. This incident has raised questions about the safety of this security feature.
At the moment of writing, Apple did not respond to a request for comment yet. Previously, identical twins that were able to unlock their sibling’s iPhone X with their faces. Now, it appears that two women who are unrelated are able to do so.